FAQ Frequently asked questions

Here you will find answers to your questions

You can join BENU REUSE if you live in Luxembourg or work for a company, organization or institution based in Luxembourg. We transport the used objects and materials to and from any location within Luxembourg.

Do you have things that you no longer need? Are you looking for an object or certain materials? Regardless of whether they are new or used, things can be conveyed if they are still in good condition, attractive and clean. Since we do not carry out any repairs or improvements at BENU REUSE, we usually only sell items that are functional, i.e. do not need to be repaired and can be used directly by the customer. Items that do not need to be repaired will only be brokered if the customer (s): Searches for them expressly via a search advertisement. For example, scratched CDs could be passed on to a customer if he / she needs them for a handicraft project.

We take over the transport from the provider (s) to the buyer (s). Therefore, the objects should be as big and heavy as possible that they still fit in the BENU REUSE transporter and can be loaded by two people from our team. Larger objects, such as furniture, can be disassembled and transported. You can find our recommendations for preparation for the transport of dismantled objects here> FAQ "What should be considered when transporting dismantled objects?"

If you are looking for a single, small item or would like to donate it, you should consider whether it makes sense to mediate and pass it on through BENU REUSE. We try to coordinate the necessary transport routes for the various deliveries in the best possible way. Nevertheless, the cost of transporting a small individual item can be disproportionately large. For example, with a single candlestick, it might make more sense to hand it over to a second-hand shop near you.

We set stricter standards for mediation in various categories, entirely in line with sustainability. For example, building materials contaminated with pollutants should no longer be used, but should be disposed of properly. In the case of a used electrical device, it can also depend on the age and the energy efficiency of a model whether it still makes sense to continue using it.
You can find everything you need to know about this under the additional information. Here we also explain why certain items are excluded and what you should pay attention to when continuing to use them.

Various things are not conveyed through BENU REUSE. These include clothes, textiles, furs, shoes and food. You can find more details about this here

Since we do not carry out any repairs or improvements at BENU REUSE, we generally do not provide any items that are in need of repair and cannot be used directly by the customer. Items in need of repair will only be brokered if the buyer (s) is expressly looking for them via a search advertisement.

For some items, we generally advise against further use due to environmental pollution, e.g. old railway sleepers. You can find out which things are in detail in the additional information. Here we also explain why certain subjects are not taught. We also give tips on what to do with these things and point out addresses that you can contact instead.

If your item is not conveyed through BENU REUSE, then have a look at REUSE Service. Here you will find many organizations, initiatives and companies that accept, pass on, repair or broker used items

When you collect the items, our BENU REUSE team will assess the condition of the items on offer. In the event of obvious defects, such as rusted devices or damaged furniture, or if the general BENU REUSE criteria are not respected, the BENU REUSE team cannot take your items with them.

Since the objects mediated are used goods, despite this inspection we can not guarantee that they are free from defects, functional, free from harmful substances and completeness. We cannot guarantee the correctness of the information on the original purpose or the previous treatment of the conveyed items.

Especially with electrical devices such as household appliances or lamps, we recommend that you have them checked before you use them for the first time. In certain cases, the analysis of a material with regard to pollutants can also be useful, e.g. if used building materials or components are to be used in the interior. If you have any uncertainties, you should seek professional advice.

In principle, you should only continue to use used objects and materials in accordance with their original purpose. You should be aware that use that does not correspond to its intended purpose can have undesirable and even harmful consequences. For example, you should only use wooden parts that were previously used outdoors in the future. Outdoor wood is often treated with paints, glazes or wood preservatives that are not suitable for indoor use. Such agents could cause harmful vapors in the house.

In order for you, as the customer, to: obtain the most precise information possible about your item, the provider (s) is asked when submitting the donation to provide detailed information, e.g. on the age and condition or on the previous use and treatment of materials. You can find the relevant information under the respective donation description.

Especially in the case of used electrical devices, such as household appliances or lamps, we recommend that you have a professional check carried out before using it for the first time. In certain cases, it can also be useful to analyze a material with regard to pollutants, e.g. if used building materials or components are to be used indoors. In general, you should seek professional advice if you are unsure.

Do you have a used item that you no longer need and want to pass on? Select the appropriate category under the "I DONATE" function. Here you can see which things are currently being searched for in this category. Maybe there is already a search ad that matches your item. You can donate your item here. However, the donation can also be posted directly using the "I am publishing a donation" button.

In order to be able to successfully pass on your subject, we need various information from you:

Language
The website can be visited in four languages, Luxembourgish, German, French and English. All keywords, including the categories (e.g. furniture, building materials) and sub-categories (e.g. windows, living room) are stored in the four languages ​​of the website. Please select one of these languages ​​to describe your donation. If possible, avoid spelling mistakes and complicated expressions to make your ad easier to find.

Category
Please select the category and a sub-category in which you would like to donate your item. The criteria that your item must meet in order to be able to donate it are also listed here. Please check whether your item can be conveyed.

Title
Under the title, please give us a short, precise description of your item. A well-formulated name makes it easier to find using the search function. It is helpful to use a simple but specific designation, such as "solid wood wardrobe" instead of "closet".

Photos
Photos complement your description and draw attention to your donation. A photo should show your subject in its entirety. You can use additional photos to illustrate details or different views. Make sure the photos are of good quality, the donated item should be clearly recognizable. Experience has shown that interested parties prefer to look at donations with attractive photos.

Details
Please provide a brief description of your item. Depending on the selected category, you will also be asked for various information, such as number, dimensions, material, age and previous use and treatment of your item. Various details are mandatory as they are required for a placement and represent important information for the customer (s). You are also welcome to provide additional details that you consider important for a precise description. The more precisely you describe your subject, the better the chances of mediation. Try to formulate it as simply and clearly as possible.

Pick-up address
Please make sure that the address from which we are to pick up your item is correct and complete. If there is something special to consider at the address, such as a narrow driveway, please let us know. Don't worry, neither your address nor your name will be passed on to the customer (s) or third parties.

Transport information
Please indicate whether your item has to be disassembled for transport. If you would like to commission BENU REUSE with the dismantling, select the appropriate option. We charge you the cost of 60 € per hour of work with 2 people. Of course, you can also take over the dismantling yourself and save these costs. You can find important information on preparing for transport here

Are you looking for a specific item? Select the appropriate category under the "I'm looking for" function. Here you can see which things are currently donated in this category. You can also search for keywords by entering them in the "direct search" (magnifying glass). When you have found the item you want, you can order it directly online.

Has your desired item not yet been donated? Then you can place a search ad and your search will be published on BENU REUSE. Create your search ad using the “I'm publishing a search ad” button. As soon as a provider: in contacts us, we will notify you.

In order for your search ad to be successful, we need various information from you:

Language
The website can be visited in four languages, Luxembourgish, German, French and English. All keywords, including the categories (e.g. furniture, building materials) and sub-categories (e.g. windows, living room) are stored in the four languages ​​of the website. Please select one of these languages ​​to describe your search ad. If possible, avoid spelling mistakes and complicated expressions to make your ad easier to find.

Category
Please select the category and a sub-category in which you want to search for your item. The criteria that an object must meet in order to be conveyed are also listed here. Please check whether your search ad meets the criteria.

Title
Under the title, please give us a short, precise description of the item you are looking for. A well-formulated name makes it easier to find using the search function. It is helpful to use a simple but specific designation, such as "solid wood wardrobe" instead of "closet".

Frequency
Do you need the item you are looking for more than once? Are you looking for him regularly or over a longer period of time? Please give us more detailed information so that we can present your search query on BENU REUSE for a long enough time.

Photos
If you have photos or drawings of an item that matches or is similar to your search ad, you can attach them to your search ad. It can be images of an entire object, details or different views. Make sure the photos are of good quality, the object you are looking for should be clearly identifiable.

Details
Describe the item you are looking for as precisely as possible. Depending on the selected category, you will also be asked for various information, such as the desired dimensions, colors, materials and intended use of the item you are looking for. The more precisely you describe what is important to you, the better your chances of finding the item you want. Try to formulate it as simply and clearly as possible.

Delivery address
Please make sure that the address to which we are supposed to deliver the item is correct and complete. If there is something special to consider at the address, such as a narrow driveway, please let us know. Don't worry, neither your address nor your name will be passed on to the provider (s) or third parties.

Delivery fee
Check that your delivery fee is stated correctly. The standard delivery fee is 10 euros per item delivered. As a student: in or in a non-profit organization you receive a discount.

There is no provision for direct contact between the supplier: in and the customer: in. Your personal data will not be passed on to other users by BENU REUSE.

If you have any questions about a donation or a search advertisement, you can ask them at any time using the anonymous chat function below the advertisement. We will then forward the questions to the provider (s): in or buyer: in. As soon as we receive an answer, we will publish it under the respective user name in the chat.

New donations on BENU REUSE are marked with the logo "48h". So that everyone has the same chance of receiving a newly listed item, we collect all inquiries in the first 48 hours.

The award goes to the person who has so far received no or comparatively few items from BENU REUSE. If several people are to be classified in the same way, the person who reported first receives the item. After the 48 hours have elapsed, we will inform all interested parties whether they have been awarded the contract.

If nobody responds to the donation in the first 48 hours, the item will then be handed over to the first: n interested party: in.

You can cancel your order within 5 days after your order has been confirmed by email. You can cancel in your account under "My orders".

If you are sure that you no longer want to cancel your order, you can waive your right of withdrawal. This has the advantage of faster delivery, as we then don't have to wait the 5-day period before we pick up the item from the provider and deliver it to you. You can select the corresponding option to waive your right of withdrawal in the account under “My orders”.

 

As soon as a provider reports to us on your search advertisement, you will receive a description and photos of the offered item by email.

If you like the offered item, you have 5 days to accept or decline the offer. Please send us the answer informally by email. If we do not receive any feedback from you after 5 days, we will release the item again. It will then continue to be presented on the website.

BENU REUSE takes over the transport of the mediated items. As soon as we have found a buyer for your item, we will contact you to arrange the time of collection. Unfortunately, your item cannot be picked up earlier because we do not have space for temporary storage at BENU.

At the agreed time, our delivery team will pick up your item with the BENU REUSE van from you. In order for this to go smoothly, we ask you to ensure that the item is prepared in good time for removal. You can find out what you should pay attention to if your item has to be dismantled for transport here

We guarantee that your item will be picked up "free to the curb". The BENU REUSE team will also endeavor to pick up your item directly at the front door, if it can be easily transported and the distance from your front door to the street is not too far.

This is not the case? Should heavy or unwieldy objects be picked up from you? Do they have to be carried over greater distances, e.g. from an upper floor? Then you are welcome to commission BENU REUSE with the transport. You will be charged € 60 per hour of work with 2 people. Please contact us in good time so that we can take the time required into our planning!

Our delivery team picks up your item with the BENU REUSE transporter from / from the provider: in and delivers it to you directly and without intermediate storage. We will of course agree the time of collection with you in advance from.

We guarantee delivery of your item "free curbside". The BENU REUSE team will also endeavor to deliver your item to your front door if it can be easily transported and the distance between the street and the front door is not too far.

This is not the case? Did you order heavy or unwieldy items? Do they have to be carried over greater distances, e.g. to an upper floor? Then you are welcome to entrust BENU REUSE with this service. You will be charged € 60 per hour of work with 2 people. Please contact us in good time so that we can take the time required into our planning!

Some items have to be dismantled for transport. You can find out what this means for you as a buyer here

After your order is final and you have paid the corresponding delivery fee, We will endeavor to deliver your item to you within one week after the cancellation period has expired.

The effective delivery time depends on whether you waive your right of withdrawal and request a faster delivery. In this case we do not have to wait for the cancellation period of 5 days and can pick up and deliver your item earlier. You can find more information about the right of withdrawal here

The BENU REUSE team tries to pick up and deliver the mediated items as quickly as possible. At the same time, we endeavor to bundle the individual deliveries and coordinate them with one another in such a way that unnecessary transport routes are avoided. Our premise is to minimize the negative emissions and noise pollution of transport as much as possible. For logistical reasons, there may be longer delivery times in individual cases.

Various objects, such as shelves or cupboards, have to be dismantled for transport. In order for the customer (s) to: be able to correctly and completely reassemble the dismantled item, it is important that it is carefully dismantled and properly prepared for transport before collection.

As a supplier: please sort the individual parts and label them precisely. You can pack smaller parts, such as screws and connectors, in bags or boxes, for example. You should also provide a description for the reconstruction. If the original instructions no longer exist, this can also be a separate explanation with photos. It is important that the instructions are easy to understand.

Don't you want to dismantle your item yourself? Or do you need help with the reconstruction?
Then you are welcome to hire BENU REUSE. To do this, you select the appropriate option when submitting your donation or when ordering online. You will be charged € 60 per hour of work with 2 people. Please register early so that we can take the time required into our planning!

All items are conveyed free of charge and without consideration.

The BENU REUSE team picks up the donated items from the provider (s): in free of charge. As a customer: for an item, you pay BENU REUSE a fee of 10 euros for each item to be delivered. With this we cover part of our costs for logistics and transport. If you are a student: in, you only pay 5 euros per delivery. We waive the delivery fee for non-profit organizations.

Do you need help assembling and dismantling furniture? Do heavy or unwieldy objects have to be carried over greater distances, e.g. to an upper floor? Then you can entrust BENU REUSE with these services. We charge you the workload of our team at € 60 per working hour with 2 people.

Once you have accepted items, you can no longer return them to BENU REUSE or the provider (s): in.

Should you no longer need the things later, we ask you to recycle them if possible. Items in good condition can of course also be donated a second time via BENU REUSE. An object that is no longer functional can perhaps be repaired again and then used again? You can find out who you can contact for repairs or further use under REUSE Service.

If a repair or further use is no longer possible, the only option left is to dispose of the items via your community's recycling park.

If you have in-depth information, studies, etc. on sustainability criteria, then join in and become an active member of the BENU REUSE community. Send us your information and we will discuss together how we can meaningfully update and / or complete the current exclusion criteria and background information. For everyone who participates in BENU REUSE there is the possibility of receiving a BENU REUSE seal.

<span>BENU REUSE</span>  criteria

BENU REUSE criteria

Not all, but very many, used items can be passed on or searched for via BENU REUSE. Here you can find out which items are conveyed and which are excluded from conveyance.

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<span>REUSE</span> Service

REUSE Service

Many participate! Here you will find organizations, initiatives and companies that accept, pass on, repair or broker a wide variety of used items. Let yourself be surprised!

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