Terms of Use

These are our terms of use

 

General provisions

Introduction
The address http://www.benureuse.lu is a website accessible on the Internet belonging to BENU VILLAGE ESCH asbl, with its registered office at 50, Rue des Celtes, L-1318 Luxembourg.
These terms of use define:

  • the conditions and modalities according to which users (providers) can donate items;
  • the conditions and modalities according to which users (buyers) can search for, order and purchase items.

Complaints of any kind must be reported by the user in writing and can also be sent electronically to the following address: info@benureuse.lu.
 

Definitions
Unless otherwise stated, the following terms and designations have the meaning given below, regardless of whether their first letter is uppercase or lowercase or whether they are used in the singular or plural in these Terms of Use or other documents.

  • User: natural or legal person who has identified himself and registered on the www.benureuse.lu website in order to donate or accept one or more items and to use the services of the website for which registration is required. If it is a natural person, the user (s) must: have reached the age of 18 and be legally competent. If he / she is younger than 18 years, the user must: be declared of legal age
  • Supplier: natural or legal person who has donated objects that he would like to pass on via the www.benureuse.lu website
  • Buyer: natural or legal person who placed an order or a search query on the www.benureuse.lu website
  • Object: refers to a material good that is donated and passed on on the website
  • REUSE categories: List on the www.benureuse.lu website with defined categories and sub-categories in which items can be donated and searched. BENU REUSE reserves the right to change the categories and sub-categories if necessary
  • REUSE criteria: List on the website www.benureuse.lu with the required quality criteria for the items that are approved for mediation through BENU REUSE. Both general criteria that apply to all items and additional criteria for the individual sub-categories are set up. BENU REUSE reserves the right to change the general and additional criteria if necessary
  • Excluded items: List on the www.benureuse.lu website with items that are not approved for sale through BENU REUSE. BENU REUSE reserves the right to change the list of excluded items if necessary
  • Delivery fee: Fee to partially cover the costs of logistics and transport
  • Website: refers to the BENU REUSE website for donating, searching for and ordering used items, which is accessible on the Internet at the following address: http://www.benureuse.lu
     

Scope
All citizens, organizations, businesses and public institutions resident or headquartered in the Grand Duchy of Luxembourg are entitled to use it.
Objects can only be picked up and delivered in the Grand Duchy of Luxembourg.
 

Registration
Registration on the website is free. Only users who are registered on the website are authorized to submit a donation or a search advertisement, as well as to order an item and submit a question about an item. Registration on the website requires that the following conditions are met in their entirety:

  • The user (s) provides a user name, first name, surname, telephone number and email address. The user further confirms that he / she has reached the age of 18 and has full legal capacity;
  • The user (s) undertakes to provide BENU REUSE with current, complete and correct information and to update it if necessary. BENU REUSE must therefore be informed of any change to the data. If this does not happen, the user is liable for the consequences.

By registering on the website, the user confirms that he / she fulfills all of the above conditions in their entirety, whereby the provider reserves the right to request any written evidence from the user that provides information about his / her situation give. With the validation of the modalities of the online registration, the present contractual conditions are accepted by the user without exception.
After the registration formalities have been completed, an account is created for the registered: n user who has already set an email address as login and a PIN code. The user can access this account after entering their username and PIN code.

The login and the PIN code are absolutely personal and confidential. The user registered on the website: in undertakes not to pass them on to third parties. The user is solely liable and has to bear the consequences if one or more contracts are concluded by a person who uses his / her login and his / her PIN code, even if this happens without his / her knowledge.

The user undertakes to immediately notify any use of his / her login and / or PIN code by third parties as soon as he / she becomes aware of it.
The user (s) undertakes not to create or use any other accounts besides the one originally created for themselves.

By registering, the user (s) agrees to the general terms of use and the data protection guidelines of BENU REUSE.
 

Cookies
BENU feels expressly committed to the protection of privacy in general and private data in particular. For this reason, we only use one cookie to operate the BENU REUSE website.

A cookie is a technical file that is created on your computer at the request of the website (in this case BENU REUSE). Usually some, in some cases even numerous, cookie files are placed on your computer by websites. They can contain a lot of information, such as your name on the Internet, passwords and IDs, products and pages that you have viewed and much, much more.

BENU REUSE restricts the use of cookies only to the registration on our platform, so that the platform recognizes you as long as you remain registered. As soon as you unsubscribe, the cookie created is useless and no longer contains any usable content. For this reason, BENU REUSE is not required to expressly consent to the use of cookies.
 

Conditions for donating and purchasing items

Origin and functionality of the conveyed objects
BENU REUSE provides items that were originally intended for disposal. The items are second-hand goods, even if they are in mint condition.

The original usability or characteristic properties of the objects can be completely or partially canceled. The objects are therefore no longer suitable, or only suitable to a limited extent, for normal use and cannot be compared with objects of the same type. They in no way correspond to the condition of new or mint condition items. The mediated objects have not been examined by BENU REUSE for functionality, freedom from defects and completeness (e.g. in the case of dismantled furniture), nor for safe usability or the occurrence of harmful substances.

It is up to the customer to check every item before it is used for the first time and to have it adapted to the applicable safety standards.

The use of the item without prior inspection, possibly by specialists, can be associated with dangers for people and property or lead to further dangers, without any liability on the part of BENU REUSE or the provider: in. The buyer (s): in has to convince himself of the condition of the respective object when ordering and receiving the item and recognizes this by accepting the goods.
 

Liability and warranty
Some of the items show considerable wear and tear. These do not represent defects that result in a guarantee. Otherwise liability for defects is excluded.

BENU REUSE is not obliged to replace or deliver defective items, as every item sold is a unique item.
BENU REUSE is also not obliged to deliver a replacement if an item donated does not meet the criteria published after examination by BENU and therefore cannot be delivered (see paragraph 'Criteria for the procurement of items') or the provider (s): in withdraws its donation at short notice.

BENU REUSE gives no guarantee of functionality, freedom from defects, freedom from harmful substances, safety and completeness (e.g. with dismantled furniture), despite a compatibility test carried out with the BENU REUSE criteria applicable at the time of collection (see section ‘Criteria for the procurement of objects’). Furthermore, BENU REUSE assumes no guarantee for the correctness of the information on the original purpose and the previous treatment of an item donated, as made available by the provider.
 

User declarations
The provider (s): in guarantees that the objects donated do not violate public order, good morals, applicable Luxembourg law or the rights of third parties, and that they do not harm the sensibility of minors.

The provider (s) is not entitled to donate the following items directly or indirectly via the website, although this list does not claim to be complete:

  • Objects which, directly or indirectly, induce racism, xenophobia, anti-Semitism, racial discrimination, sexual or religious discrimination, hatred or violence;
  • stolen items;
  • Items of a defamatory or offensive nature or items that damage the privacy, honor or reputation of third parties;
  • Items that infringe intellectual property rights (in particular counterfeit goods, forged files, pirated copies of audio or video recordings);
  • Objects that do not comply with the standards to which they are subject;
  • Items that are excluded from sale due to the applicable legal provisions (animal skins, ivory, alcohol ...);
  • Items that are listed below excluded items (see section ‘Exclusion of items’);
  • Objects that are not his / her sole property and / or that he / she cannot freely dispose of.

The customer (s) undertakes to inform BENU REUSE as soon as he / she discovers that an item donated is not approved for distribution in accordance with the above provisions.
 

Criteria for the mediation of objects
In principle, BENU REUSE only accepts and mediates items that are well preserved, visually attractive, clean and complete.

As a rule, only items that do not need to be repaired and are suitable for direct further use are conveyed. Non-functional items that are in need of repair are only procured if the buyer (s) is expressly looking for them via a search advertisement.

We only accept items that can be stowed in a van and loaded by a maximum of two people.
Disassembled or dismantled items, such as furniture, will only be accepted if the following requirements are met:

  • The individual parts must be sorted and labeled.
  • The provider (s) must confirm that it is complete.
  • The supplier (s) must provide a description for the assembly.

In addition, the general and additional criteria listed on the www.benureuse.lu website must be met. Items listed under “excluded items” are not conveyed. Objects can be donated or searched for via BENU REUSE if they can be assigned to the defined categories and sub-categories and if they meet the associated quality criteria. The BENU team reserves the right to decide whether the items will be mediated and presented on the website. BENU REUSE also reserves the right to adjust the quality criteria if necessary.
 

Exclusion of items
The items listed under “excluded items” are not conveyed. Likewise, all items that can be assigned to the categories that are not conveyed via BENU REUSE. BENU REUSE reserves the right to adjust the list of “excluded items” and the list of categories that cannot be mediated if necessary.

In addition, the BENU REUSE team checks the quality of the items when they are picked up by the provider and decides whether they will be accepted for transfer. This control is carried out on the basis of the general and additional quality criteria listed on the www.benureuse.lu website. BENU REUSE reserves the right to adjust the general and additional quality criteria if necessary.
 

Donate objects
If you want to donate items, select the appropriate search ad under the category in which you want to donate items and confirm by clicking on the “I'm interested in this ad” button. Alternatively, she selects the "I am publishing a donation" button.

The following information must be entered in the input mask:

  • The provider selects a category and sub-category in which the item is to be donated;
  • The provider formulates the title of the item on donate and uploads meaningful photos;
  • He confirms that the item meets the quality criteria of the relevant category;
  • Under “Details”, the provider (s) provides information on the donated item, as far as this is possible;
  • If the desired pick-up address differs from the address given when registering, or if no address was given when registering, the current pick-up address must be given;
  • The provider also declares whether the item has to be dismantled for transport and whether any necessary dismantling will be carried out by him / her or whether BENU REUSE will be commissioned with the dismantling.

After checking this information, the provider confirms his donation by clicking on the “I am sending my donation” icon.
The provider: in receives confirmation of receipt from BENU REUSE by email. A confirmation e-mail will follow within 2 working days, explaining whether the donation will be accepted or rejected or whether missing information needs to be added.

BENU REUSE reserves the right to refuse an donation if the necessary criteria for the mediation are not guaranteed (see paragraphs "Criteria for the mediation of objects" and "Exclusion of objects"). If the information in the donation is not meaningful enough, the provider is requested to provide the relevant information and, for example, to add a description or photos.

The accepted donation is presented on the website with photos and description. Name, addresses, email address and telephone number of the provider are not published. In the first 48 hours after a donation has been published on the website, it will be marked with “48”. A special allocation rule applies during this period. (see paragraph ‘Ordering items’)

The presentation of the donation is limited in time to three months. It is removed from the website if the items have been brokered or the provider cancels the donation in his account under “My donation”. After three months, the provider (s) will be asked by email whether the donation should be extended. The provider can confirm this in his / her account under “My donation”. If there is no response from the provider, the donation will be automatically removed from the website.

Items donated will only be picked up from the provider if a buyer has been identified. Interim storage at BENU REUSE is excluded. As soon as the buyer (s) has been identified, BENU REUSE will contact the supplier (s) to arrange the time of collection.

Ordering items
If you want to order an item, select it on the website, confirm by clicking on the “I'm interested in this ad” button and enter the following information in the input mask:

  • If the desired delivery address differs from the address given during registration or if no address was given during registration, the current delivery address must be given;
  • If the item has to be dismantled for transport, the customer / s declares: in whether the necessary assembly will be carried out by him / her or whether BENU REUSE will be commissioned with the assembly;
  • If the customer: is entitled to a reduction in the delivery fee, he / she can provide the relevant information here or update it. In order to claim a discount as a student: in or as a non-profit organization, a corresponding proof must be uploaded.

After checking this information, the customer confirms his order by clicking on the “I confirm” button.
The customer / s: will receive confirmation of receipt from BENU REUSE by email. The order will be confirmed by email within 2 working days. This contains all useful information to describe the item and - for customers who are obliged to pay - the payment request.

After receipt of payment of the delivery fee and expiry of the cancellation period, the buyer (s) will be contacted by BENU REUSE by email or telephone to agree on the time of delivery.
 

Special allocation rule within the first 48 hours after an item has been published on benureuse.lu
Within the first 48 hours after a donation has been published on benureuse.lu, it will be marked with “48”. If within this period of 48 hours several customers would like to order or purchase the donated item, the item will be awarded according to the following criteria:

  • the number of items of the same type that have already been conveyed to the respective interested parties;
  • the number of objects of a different kind that have already been conveyed to the respective interested party;
  • the chronological order of the order.

This means that the person receives the donated item who has previously received a corresponding item of the same type and potentially other items of a different type less often than the other interested party. If several people are to be rated equally, the contract will be awarded to the person who first registered their interest in the donated item.
The buyer who receives the contract after the first 48 hours have passed will be notified of this by email. The e-mail contains all useful information for the description of the ordered item and, in the case of buyers who are obliged to pay, the payment request. Interested parties who have not been accepted will be informed by email of the reason for their rejection.

If no: e interested party: in reports within the first 48 hours after a donation has been published on the website, the “48h” mark will be removed. From this point on, the item will be passed on to the first interested person, regardless of how many items of any kind they have already received.

Searching for items
A buyer who is looking for items that are not donated on the website can post a search advertisement. He confirms this by clicking on the “I'm publishing a search ad” icon.

The following information must be entered in the input mask:

  • The buyer selects a category and sub-category in which the item is to be searched;
  • The buyer: in formulates the title of the item sought and also explains whether the item is required once or several times;
  • The customer: if necessary, he can upload photos of a comparable object;
  • He also confirms that the item searched for meets the quality criteria of the relevant category;
  • Under “Details”, the customer provides information on the item sought;
  • If the desired delivery address differs from the address given during registration or if no address was given during registration, the current delivery address must be given;
  • If the customer is entitled to a reduction in the delivery fee, he can provide the relevant information here or update it. In order to claim a discount as a student or as a non-profit organization, a corresponding proof must be uploaded.

After checking this information, the customer confirms his search advertisement by clicking on the “Submit search advertisement” icon.
The customer will receive confirmation of receipt from BENU REUSE by email. A confirmation e-mail will follow within 2 working days, explaining whether the search query will be accepted or rejected or whether missing information needs to be added.

BENU REUSE reserves the right to refuse a search query if the necessary criteria for the mediation are not guaranteed (see paragraphs ‘Criteria for the mediation of objects’ and schluss Exclusion of objects ’). If the information in the search advertisement is not meaningful enough, the customer will be asked to complete the information.

The accepted search advertisement is presented on the website with a description and, if applicable, photos. Name, address, e-mail address and telephone number of the customer: in are not published.
The presentation of the search advertisement is limited to three months. It is removed from the website if a one-time searched item has been brokered or the provider (s): in the search advertisement in his / her account under “My search advertisements” canceled. After three months, an email will be sent to the customer as to whether the search advertisement should be extended. If there is no response from the provider, the donation will be automatically removed from the website.

If a donation is identified that matches the search ad, the buyer receives a notification by email. This contains all useful information for the description of the donated item and, in the case of buyers who are obliged to pay, the request for payment.

The customer has the option of accepting the donation within a period of 5 days after receiving the confirmation email. If a delivery fee is due, a transfer or payment within 5 days is sufficient. If the customer is exempt from a delivery fee, the donation must be accepted within 5 days by confirming it in the account under "My search ads". If you don't like the donation, it can also be declined in your account under "My Search Ads".

In order to facilitate this process, the confirmation e-mail receives a direct connection (link) to the corresponding search advertisement in the customer's account.

If BENU REUSE does not receive a message from the customer after 5 days or if the delivery fee is not credited to BENU REUSE's account, the item will be released again. It is then donated to another interested party: in or (further) presented on the website.
After the customer has accepted the donation or paid the delivery fee and the withdrawal period has expired, he will be contacted by BENU REUSE to agree on the time of delivery.

Contact between supplier and buyer
BENU REUSE takes on the mediation and transport of the items from the provider to the buyer (s). There is no provision for direct contact between the supplier: in and the customer: in.

An interested buyer can use an anonymous chat function on the website to contact the provider for questions about the item on donation. Likewise, a supplier can also contact a potential buyer for a desired item.

In order to communicate via the chat function, the user (s) must be logged on to the website. The chat function is managed by BENU REUSE. The provider (in the case of a donation) and buyer (in the case of a search query) undertake to respond immediately by email to inquiries that are sent to them by BENU REUSE by email. Questions and answers are published in the chat function under the user names of the users.

Right of withdrawal and deadline 
An order can be canceled within a period of 5 days after receipt of the confirmation e-mail. The cancellation must be made in the account under “My orders”. After this period has expired, acceptance of the ordered item is binding. The customer can optionally request the fastest possible delivery and thus expressly waives the above-mentioned cancellation period of 5 days. The respective option can be selected by the buyer also in the account under “My orders/Payment”.

An order is automatically created in the account of the customer for an item that is offered to a customer on the basis of a search advertisement. At the same time, the customer receives an email with all useful information to describe the offered item. The customer has the option of accepting or rejecting the offer by email within a period of 5 days. If BENU REUSE does not receive a confirmation from the customer after 5 days, the order will become invalid. If the customer accepts the offered item, he / she will receive a confirmation of the order by email. From this moment on, the above-mentioned conditions and deadlines for the right of withdrawal apply to an order.

Collection and delivery
After receipt of payment of the delivery fee and expiry of the cancellation period, BENU REUSE will contact the supplier: in and buyer by email or telephone to agree on the time of collection or delivery. At the specified time of collection, the items must be prepared for transport by the provider. BENU REUSE picks up the items from the supplier and delivers them to the customer: in without intermediate storage.

The items are picked up and delivered free to the curb.
BENU REUSE endeavors to deliver the items within one week of receipt of payment and expiry of the cancellation period. For logistical reasons, e.g. to optimize the transport routes, longer delivery times may occur in individual cases.

The customer: in can request a faster delivery by waiving his / her right of withdrawal. To do this, the buyer selects in the corresponding option in the account under “My orders” or “My search ads”.

In order to facilitate these processes, the confirmation e-mail receives a direct link (link) to the corresponding order or search advertisement in the account of the customer.
 

Cost and payment
The items are passed on free of charge, i.e. the provider (s): does not receive any payment from the customer for the item.

Collection is free for the provider (s): in. The delivery fee is borne by the customer: in. It amounts to 10 euros per ordered item and goes to BENU REUSE to partially cover the costs for logistics and transport. Students receive a reduction of 5 euros on the delivery fee. Non-profit organizations are exempt from the delivery fee. In order to claim a discount, a corresponding proof must be uploaded to the website.

Both when placing an item on the basis of a search advertisement and when ordering online, the customer (s) receives: in the payment request with the confirmation email.

Payment is made by Digicash, on account or by credit card (Visa, Mastercard, Paypal) in accordance with the general conditions of the SSL payment system. The customer can pay online. For this purpose, he receives a direct connection (link) with the confirmation email, which leads to the online payment function on www.benureuse.lu.
 

Refund of the delivery fee
Delivery fees that have already been paid will be reimbursed as soon as possible by BENU REUSE to the customer, at the latest, however, thirty days after the date of the revocation, if:

  • a customer: in an order or a donation accepted by him / her canceled in due time;
  • provider: withdraws from a donation at short notice and thus the ordered item cannot be delivered;
  • an ordered item could not be delivered because it does not meet BENU REUSE's procurement criteria and was therefore rejected when it was picked up from the supplier .

Delivery fees that have already been paid will not be reimbursed if:

  • an item is rejected by the customer (s) after the applicable withdrawal period has expired;
  • the delivery address stored on BENU REUSE at the time of delivery is incorrect or valid;
  • At the moment of delivery no one is present who can receive the item to be delivered
     

Additional services
If additional services are required for BENU REUSE as part of the transport, such as the dismantling or assembly of a piece of furniture or the transport between the curb and the apartment door, this must be notified to BENU REUSE in advance and commissioned. The assignment takes place within the framework of the online order or online donation submission or in writing by e-mail to the address info@benureuse.lu. Additional services are charged at € 60 per working hour with 2 people. Every quarter of an hour or part thereof is charged.

The client bears the costs of the additional services.
Payment is made on site with a bank card (V-Pay, VISA, Mastercard), DigiCash or on account.

Refund policy
The return of an item to BENU REUSE or the supplier is not possible after acceptance by the customer.
 

Other provisions

Ancillary agreements that go beyond the content or scope of the terms of use must be made in writing.

Should any provision of these terms of use be or become ineffective, this shall not affect the effectiveness of the remaining terms and conditions.

<span>BENU REUSE</span>  criteria

BENU REUSE criteria

Not all, but very many, used items can be passed on or searched for via BENU REUSE. Here you can find out which items are conveyed and which are excluded from conveyance.

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<span>REUSE</span> Service

REUSE Service

Many participate! Here you will find organizations, initiatives and companies that accept, pass on, repair or broker a wide variety of used items. Let yourself be surprised!

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