What happens to your personal data?

Data protection

Personal data such as surname, first name, postal address, telephone number, e-mail address and bank details are treated confidentially. They are used only in the context of online mediation by BENU, the payment service and the delivery service. The data is used until the end of the transaction and is saved for the legal period as defined by the data protection law.

benureuse.lu recognizes and undertakes to comply with the laws and regulations governing the protection of personal data, including, but not limited to, Regulation (EU) 2016/679 of the Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the “GDPR”) and any other applicable national law or regulation governing the processing of such personal data.

We collect and process in particular your name, first name, address, email address, telephone number, IP address, historical connection data for orders and announcements, delivery incidents, complaints, functional and behavioral analysis data exclusively within the framework of of and for a period strictly necessary for the mediation of the articles. For the sole purpose of delivering the items, information relating to your bank cards will be requested by the online payment service. benureuse.lu only stores an authenticity token as a reference to indicate to the payment service whether a payment has succeeded or failed. The compulsory or optional nature of the data collection is indicated to you during the collection by an asterisk.

<span>BENU REUSE</span>  criteria

BENU REUSE criteria

Not all, but very many, used items can be passed on or searched for via BENU REUSE. Here you can find out which items are conveyed and which are excluded from conveyance.

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<span>REUSE</span> Service

REUSE Service

Many participate! Here you will find organizations, initiatives and companies that accept, pass on, repair or broker a wide variety of used items. Let yourself be surprised!

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Do you still have questions?

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